Shanondoah Nicholson

Administrative Assistant – BMC Software

August 2010 – Present

• Organize internal and customer events including invites,

        attendee registration, activities, prizes, post event evaluations

• Source locations for events

• Negotiate contracts for venues

• Create and evaluate event evaluations

• Plan team building activities, including group volunteer activities

• Organized partner summit

• Member of social committee: 

        plan office activities; holiday parties, potluck, Wonderland Day

• Book catering for on-site & off-site meetings

• Complete expense reports for members of sales team using Oracle 

• Book travel and accommodation for the sales department

• Maintain and update records in Salesforce.com

• Maintain ordering and invoicing of office supplies

• Create manuals and guides for the office e.g. on-boarding material

• Certified member of Joint Health and Safety Committee

• Facilitate volunteer activities as part of CSR program

Working Holiday – Sydney, Australia

February 2010 – June 2010

• Personal assistant performing general office duties

• Telephone fundraising position

Accounts Receivable Specialist – Rogers Communications

September 2006–January 2010

• Received inbound calls from current and previous customers

• Called customers regarding delinquent accounts

• Negotiated with delinquent accounts to ensure timely repayment

• Made decisions of service restoration or discontinuance

• Worked as part of a team to achieve department & personal targets

• Member of the Leadership Pool

Sales Associate – Kernels Popcorn

September 2002-August 2006

• Served customers in a timely manner

• Managed escalations or retail issues

• Maintained cleanliness of store and managed inventory

• Maintained float and managed cash

Drama Teacher - Act One School of Drama

Summer 2002-2005

• Led drama related activities for children ages 4-15

• Ensured safety of children attending the camp

• Worked with other teachers to assist children